Data and privacy

Privacy Policy

Information presented with the same editorial standards as the rest of the Luxora Gate platform.

Privacy Notice

Privacy Policy

Luxora Gate Privacy Policy

Last updated: March 25, 2026

This Privacy Policy explains how Luxora Gate collects, uses, stores, shares, and protects personal information in connection with its marketplace, subscription products, lead forms, presentations, and related services.

1. Information we collect

  • Account information: name, email, mobile number, company name, job title, profile photo, and account credentials.
  • Business and compliance information: trade license details, broker/dealer information, agent data, tax details, billing information, and verification documents where required.
  • Listing and marketing data: descriptions, photos, videos, brochures, pricing, locations, metadata, creative requests, and campaign settings.
  • Lead and enquiry data: contact details submitted by prospects, message content, call requests, scheduled visits, CRM-related notes, and follow-up history.
  • Usage and device data: IP address, browser type, device information, operating system, pages viewed, clicks, session timing, language, and approximate location inferred from technical signals.
  • Payment and subscription data: plan selection, invoices, billing status, payment method token references, and transaction history. Card data is generally processed by payment service providers, not stored in full by Luxora Gate.

2. How we use personal information

  • to create and administer accounts and sub-users;
  • to publish listings and deliver subscription services;
  • to route enquiries and leads to the relevant advertiser or internal team;
  • to provide customer support, onboarding, moderation, fraud review, and account security;
  • to generate analytics, reporting, and product improvement insights;
  • to comply with legal, regulatory, tax, sanctions, anti-fraud, and audit obligations;
  • to communicate service notices, billing notices, and transactional updates;
  • where permitted, to send product, partnership, and marketing communications.

3. Legal grounds and platform necessity

Luxora Gate processes personal information where needed to perform the services requested, manage accounts, pursue legitimate business and security interests, comply with legal obligations, or act on consent where consent is required.

4. How we share information

Luxora Gate may share personal information with:

  • the advertiser, agency, broker, seller, or operator that receives a user enquiry or lead;
  • service providers supporting hosting, payments, email delivery, analytics, CRM, media processing, fraud prevention, and customer support;
  • professional advisers, auditors, insurers, and legal counsel where reasonably necessary;
  • regulators, law enforcement, courts, or governmental bodies where required by law or necessary to protect rights and safety;
  • successors or counterparties in a merger, financing, restructuring, or sale of business, subject to appropriate confidentiality protections.

Luxora Gate does not sell personal information in exchange for cash as a standalone data broker business.

5. International transfers

Because Luxora Gate operates digitally and uses international service providers, personal information may be processed in countries other than the country from which it was collected. Where relevant, Luxora Gate uses contractual, operational, and technical safeguards designed to protect such transfers.

6. Retention

Luxora Gate keeps personal information only for as long as reasonably necessary for the purposes described above, including account administration, legal retention periods, fraud prevention, dispute handling, and financial recordkeeping. Retention periods may differ depending on the data category and the applicable law.

7. Security

Luxora Gate uses administrative, contractual, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and unlawful disclosure. No online environment can be guaranteed to be fully secure, so users should also protect their own credentials and devices.

8. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent for certain processing activities. Luxora Gate may ask for reasonable verification before acting on a request.

9. Cookies and similar technologies

Luxora Gate uses cookies, pixels, local storage, and similar tools for authentication, security, analytics, remembering preferences, and measuring service performance. For more detail, see the Cookie Policy.

10. Marketing communications

You may opt out of non-essential promotional emails by using the unsubscribe link or by adjusting your account preferences where available. Service notices, legal notices, and billing messages may still be sent where necessary.

11. Children

Luxora Gate is intended for adult users and business users. It is not designed for children. If Luxora Gate becomes aware that personal information of a child was collected without appropriate authorization, it may remove that information.

12. Changes to this Policy

Luxora Gate may update this Privacy Policy from time to time. The revised version will become effective when posted, unless a later effective date is stated.

13. Contact

For privacy-related enquiries or requests, use the contact information made available on Luxora Gate or the contact details provided in the relevant account, order form, or service workflow.